JetBlue and the Veterans Administration: the critical importance of IT Process

Generally we have known that IT stands for the hardware part that we can touch and see but it’s just not that it’s also about system software which makes that hardware to function in certain way. This case is about importance of full proof software system for the functioning of information technology and It explains how problems in such kinds of software can jam the functioning of the networks. 


1). Best decisions are always made at the moment of crisis.It true that we never know what’s going wrong until the time of crisis. IT is all about hardware and software so chances of it, getting down are very high. With IT, experiences are always new. IT is a very critical and technological aspect and everybody can’t know everything about it. So it’s likely that people have problems with it. There is nothing like this is the last problem we will have and it’s almost impossible to prepare ourselves with solution to every problem in terms of hardware and software. Prevention is better than the cure but here, it’s impossible to find actually what to prevent. Safety can be ensured in assumptions of possible incidents but to make it safe overall is not possible. So basically organization follows the accidental approach of planning in this case. Organization uses its resources to find the solution when they come face to face with a problem.

This approach of situational planning has both advantages and disadvantages. There are......... click below to read all.

certain risks that an organization has to undertake and also there are benefits of real time solution of a problem. Benefits and risks of such kinds of planning’s for organizations are listed below.

Benefits

*Benefit of real time analysis of scenario, which makes a solution more effective and efficient    as well as adaptable.

*Quick and relevant.

*Cost effective.

Risks

*Limitation of time, so the pressure of solving it is more important than solving it in the best way.

*Without time for long-term planning solution f a current problem could be the beginning of new problem.

*Lack of broad discussion about the problem might lack sensibility and efficiency to a solution.

2).Backup and storage are maintained so that they could be used at the time of crisis. If they can’t be used then, then they are of less importance. But in the situation like that of veteran administration it’s very hard to decide whether to create the primary source as well in danger or look out for the other possible options. They had other backup strategies as well but were not so distinctive about what to do. Such kinds of problems are very severe and if any unfavorable action is taken then there might be the chance of banishment of whole information system. With the information he had at the time, the alternatives that Eric Raffin would have considered are as follows:

·         Since he knew that the problem was in software, and most probably it could have been virus that was affecting the system, they would have consulted with a software specialist and developed antivirus to overcome the virus prevailing the system.

·         They also would have used the Denver site by making proper adjustment that wouldn’t create a problem and redeemed the situation.

·         In order to think about the problem in detail and come up with a good solution they would need some time. So they should have passed a information notice to its all patients through public media and made them aware about the situation.

                      

3)  The word Inter has made a world enter into a very specific and small network. Weather its Internet, Interconnection or Intercom all these things has made the task of sharing very easy. Interconnection is connections within the connections. As per the size and nature of organization interconnection is of high degree and low degree. High degree of interconnection helps to share each and everything within the network and all the components of network are highly connected with each other in terms of performance and use. For big organizations such kinds of interconnection are very important, they facilitate for the effective performance. Such kind of connections is very sensitive because if something goes wrong whole the system gets affected.

Such kinds of connections not only help the organization to use and share data’s but also helps the costumers in terms of service. If maintained properly such kind of system helps the parts of organizations scattered all around to come together. In case of Veterans Administration, here are some examples of benefits which patients have from Interconnection,

*Interconnection benefits patients from accessing patient charts, which helps them to review their prior day’s medical results and odd orders if any. They could also check their order of appointment.

*Patients enjoy the facility of proper and organized nursing due to systematic way of nurse’s handling their shifts.

*With discharge card patients could get descriptive lists of instructions and medications to take while at home after discharge, in the printed format.

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