Lufthansa: Taking mobile Computing to the Skies While Keeping the Mobile Workshop Connected

Lufthansa, an aviation industry has the challenge to train its busy pilots about latest technologies and procedures and provide them with all sorts of information they need to perform their task with due concern to cost. This case is about how they managed to overcome this challenge through the effective use of mobile computing and what their futures plans are regarding mobile services in their flights in order to increase their profitability and productivity of their costumer.

1) Business organizations today should come up with something new and ideal to become distinct and stand out in the crowd. In this competitive business environment making the best use of technological innovations in order to increase the efficiency and effectiveness of the business is one of the greatest challenge of an organization. It’s a challenge to identify the best available technology as per the nature and financial status of organization and implement it in order to increase the efficiency of organization. While adopting new technology there should be the proper consideration of its implications and outcomes. As it’s said in the passage technology and price may not be the only thing that determines the success of the service. So other things directly or indirectly related with it as well are to be considered. Deciding to go for something new is a challenge in itself and facing the challenges and overcoming them is the business culture. So, yes lots of organizations today are facing the challenges similar to the challenge faced by Lufthansa and every organization has its particular way of looking at a problem and solving it. For example, Nepali Film industry has the challenge to compete with Hollywood and Bollywood movies in terms of technology and other aspects in order to survive and grow in this global market considering the costumers choice and increasing technological innovations. Today challenge of the industry is to make its every aspect more systematic and advance making the proper use of information technology considering the cost factor, for the increased quality of its products.

2) What other tangible and intangible benefits, beyond those identified by Lufthansa, might a mobile workforce enjoy a result of deploying mobile technologies? Explain

Technologies are developed to enhance productivity of the organization. Mobile technologies are even more helpful to those who do lots of travelling and don’t have enough time. Mobile workforce needs to have a technology that is fast, accurate, informative, reliable and .........click below to read all.

easy to carry. As explained in the paragraph, mobile workforce enjoys the benefit of Productivity, Convinence and Flexibility from the use of mobile technologies. Besides, there are several other benefits that mobile workforce can get from mobile technologies. Some of them are explained below:

Costumer satisfaction: In flights people are not supposed to use networking devices and facilities. When flights would be providing internet facilities, especially those people travelling for business purpose can have the benefit of internet in flights and proceed with their work which would ultimately increase the productivity of consumer resulting costumer satisfaction.

Increased Confidence Level of Crew: Since there would be all the information’s required, available with them crew would feel more confident about their operation.

Better working environment: All the pilots would be clearly aware about their position and their operation that would ensure a better working environment for both pilots and costumers.

Accuracy and reliability: Data’s and Information’s Provided from the same channels would be the same, so there would be less chance of conflicts resulting the accuracy and reliability of their performance.

Increased profitability: With sophisticated and productive flying experience people would be willing to pay more for the tickets resulting goodwill and profitability of the business.

3) Lufthansa was clearly taking a big risk with their decision to deploy notebook computers to their pilots. What steps did they take to manage that risk and what others might be needed in today’s business environment? Provide some examples.

Indeed Lufthansa was taking a very big risk by taking the decision to provide notebook computers to their pilots and using internet facilities in their airplanes. They had been very thoughtful about the feedback they would be getting and were very positive towards the outcomes of their decision so they were prepared with very efficient plan and foolproof strategy because of which, decision went in favor of them. As for the internet facilities in airplane they performed survey and looked out for the possibility of the success of this facility from a very critical viewpoint. They are very particular about their idea and are doing very good feasibility study to support their idea. So may be they will be able to overcome this challenge as well.

The steps they followed in order to manage the risk are:

*They valued the power of pilots union and were flexible enough to consider their demand.

*They found the best possible alternative and made sure that it doesn’t increases the overall controlling cost of the organization.

*They made workforce comfortable with their decision, which increased the productivity of its pilots, increasing the productivity of the organization in total.

*They watch out for the sample first, so that before implementing it they were sure about the effectiveness of their decision.

*They studied what consumer thinks bout their plan by conducting survey, which ensured the practicality of their idea.

In today’s business environment something more is to be considered in order to manage the risks:

*Competitors and their decision as well are to be looked after.

*Safety measures and productivity of the decision in long run as well is to be analyzed properly.

*Reliability of the survey conducted and study made is to be checked properly in order to minimize risks.

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