Cogent Communications, Intel, and Others: Mergers Go More Smoothly When Your Data Are Ready

1)      Place yourself in the role of a manager at a company undergoing a merge or acquisition. What would be the most important things customers would expect from you while still in that process? What role would IT play in meeting those expectations? Provide at least three examples.

Customers are the most important assets of the organization. Mostly organizations are merged and acquired for the customer trust they have. It’s a very tough a well as important job to keep and hold the initial customers, after the organization is acquired and merged. Whoever owns the organization customers expects smooth service and generous treat. They expect their works to be done the same way it used to be or may be even better way. They don’t want their

services and work to suffer because of the trade. As a manager in order to hold customers, I need to take care, weather they are happy with new team or not??If they are having problem regarding new pattern of functioning or not? I need to see if their queries are taken care of or not?

IT could help me in meeting these expectations from the customers. If the organization before had very good systematic way of keeping information I could easily find out about the things people are used to and can accommodate things as per that.

IT can help me organize the whole procedure and make it easier for them to get the whole new process.

IT can help me track the customers and know about their tastes and preferences during different times.

2)      Focus on what Andi Mann in the case calls “tribal knowledge”. What do you think he means by that, and why is it so important to this process? What strategies would you suggest for companies that are........... Click below to read all.

faced with the extensive presence of this issue in an acquired organization? Develop some specific recommendations.

There is certain and very specific way of doing and keeping things in every particular organization. Tribe is a group of people where everybody follows certain pattern of doing things. By saying tribal knowledge he may want to say we should at least have slightest idea about what and how are people working in the system, so that it becomes easier to track the things and information’s for the smooth and uninterrupted functioning of the business.

So as to overcome this challenge below are few suggestions that I think would help acquired organizations:

·         Before acquiring the organization team of experts should investigate and research about the way things are getting done in the organizations and prepare report. So that when new team comes to take over the organization they wouldn’t be clueless.

·         Proper understanding of the technology used and their way of functioning is to be learnt properly.

·         IT experts should see weather the existing IT could be of their use or it could be made to their use or not. They should be clear about the options available and their effectiveness.

3)      Most of the discussion on the case focused on hardware and software issues. However, these are essentially enablers for underlying business processes developed by each of the companies involved. What different alternatives do companies have for merging their business processes, and what role would IT play in supporting those activities? Pay particular attention to data management and governance issues.

Good governance keeps everything in place; it makes an organized system so that there is less likely to occur mess. The primary purpose of using IT in business is to manage data properly and securely so that everything goes on good in the efficient and effective way. If the organization has very organized ways of doing things with preset rules and regulations with clearly defined ways in a distinct pattern, it becomes easier for a new entrant to survive. Same goes in case of merger and acquisition, by using technology if the organization has very systematic pattern of functioning in a scientific way than the company which acquired, can have benefit of understanding it’s terms and conditions easily and adapting to the new environment.

Technology makes everything happen accurately and smoothly in very less time. So if the organization by using IT is maintaining good data management with proper governance over it, then companies which are merging and acquiring will have less troubles and problems regarding new business environment.

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